Internal auditor of the quality management system (ISO 9001, ISO 19011)

This online course provides the necessary knowledge and skills to conduct internal audits of the Quality Management System (QMS) based on ISO 9001:2015 and ISO 19011:2018 standards.

Participants will gain knowledge into various QMS components, including: leadership, risk management, required procedures, documentation, performance measurement, management analysis and continuous improvement, roles and responsibilities of internal auditors in planning and conducting audits, reporting, planning and monitoring of actions and measures based on audit results.

To enhance understanding, all course slides are voiced. Real-life cases will help participants better apply theory in practice. Structured information is divided into modules, making the learning process even more efficient.

This course is an essenntial step for those aspiring to become highly qualified auditors and make a significant contribution to improving their company’s quality management system.

Duration

36 hours

Language

English/Ukrainian

Format

100% online

Course objective

The goal of the course “Internal Auditor of the Quality Management ystem (ISO 9001, ISO 19011)” is to provide participants with the knowledge and skills necessary to conduct internal audits of quality management systems. The course covers the principles and methods of auditing, including planning, conducting, reporting, and monitoring actions based on audit results.

Participants will learn to:

  • Understand the purpose and requirements of the ISO 9001:2015 standard from the perspective of internal audit.
  • Apply a risk-based approach and process-based approach during internal audits.
  • Implement the requirements of the ISO 19011 standard to ensure the competence, consistency, and impartiality of internal auditors.
  • Conduct effective internal audits that add value to the organization.

Target audience

The target audience for the course “ISO 9001 Quality Management System Manager” includes:

  • Enterprise Managers: Individuals responsible for strategic management and decision-making regarding the implementation of the quality management system.
  • Quality Specialists: Employees directly involved in the development, implementation, and maintenance of the quality management system.
  • Middle Management: Individuals coordinating departmental work and ensuring that processes comply with the requirements of ISO 9001.
  • Employees Involved in Certification Processes: Staff members participating in preparation for certification and surveillance audits.

Document on completion

Certificate of internal auditor of the QMS, listed in SIC international register

Thematic plan

The course program includes 2 modules:

1. Quality management system (ISO 9001)
2. Internal audit (ISO 19011)

The program is designed for 36 hours, including time for studying theoretical material and taking tests.

Objectives

Course program: Internal auditor of the quality management system (ISO 9001, ISO 19011)
  INTERNAL AUDITOR OF QUALITY MANAGEMENT SYSTEMS IN ACCORDANCE WITH ISO 9001 HOURS
І module
ISO 9001 quality management systems 18
1 Introduction to the QMS 3
2 Organization context as a fundamental basis for the QMS 2
3 Leadership and development of the Quality Policy 2
4 Risk-based QMS planning 2
5 QMS resources and documentation 2
6 Operational activities and QMS processes 4
7 Evaluation and analysis of the QMS effectiveness 1
8 Corrective actions and improvement of the QMS 1
Testing 1
ІІ module
Internal audit of ISO 19011 18
1 Classification and objectives of the audit 3
2 Audit terminology and principles 4
3 Managing the audit program 3
4 Audit and reporting 4
5 Competence and personal qualities of the auditor 2
Testing 1
Case studies 1
  Hours in total 36