TOP Management –  Practices for maintenance and improvement of business continuity management systems (ISO 22301)

This online course allows the top management of organizations to acquire the necessary knowledge and skills to maintain and improve business continuity management systems (BCMS) in accordance with the requirements of ISO 22301:2019. The course contains an array of practical instruments, successfully applying which will allow you to achieve a highly effective management system that works like a charm.

Training participants will gain knowledge about various components of the BCMS, including the following: leadership, risk management, necessary procedures, documentation, performance evaluation, management review, and continual development and improvement.

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Duration

45 hours

Language

English/Ukrainian/Russian

Format

100% online

Objectives

• Understand the principles of the BCMS implementation in accordance with the requirements of ISO 22301

• Get a complete understanding of the concepts, approaches, methods and techniques necessary for the effective and efficient control of the BCMS

• Establish the linkage between the BCMS and compliance with the requirements of various stakeholders of the organization

• Improve the ability to analyze the internal and external environment of the organization and decision making in the context of the BCMS

• Successfully apply a systematic approach to business management

• Use effective business planning tools

• Accurately identify and manage processes

• Effectively allocate responsibilities and authorities

• Correctly formulate your business’ policy and strategy

• Develop risk-based thinking

• Develop goals at the strategic, tactical and operational levels

• Build a stable team, determine and maintain competence of each employee, build a motivation system at your company

• Conduct regular reviews of your BCMS

• Get the maximum benefit from the implementation of the “improvement” principle

Target audience

• Successful managers and leaders who wish to achieve maximum results

• Managers of all levels – to develop their own leadership and managerial abilities, as well as to develop their own team

• Specialists who plan to take up managerial positions – to gain self-confidence and a deep understanding of the specifics of future work

Document on completion

Top manager qualification certificate, specialization “Support and improvement of business continuity management systems in accordance with the requirements of ISO 22301:2019”, listed in the SIC international register

Evaluation scale

60.0-100.0 

0.0-59.9

Complies

Does not comply

Thematic plan

The course program includes 2 modules:

1. «Business Continuity Management Systems (ISO 22301)» module

2. TOP Management

The program is designed for 45 hours, including time for studying theoretical material and taking tests.

After completion of each module, the listener is being tested

Objectives

Module 1 Business continuity management systems (ISO 22301)

Number of hours

1.1

Introduction

1,5

1.2

General provisions of the standard

2

1.3

Context of the organization

2

1.4

Leadership

2

1.5

Planning

2

1.6

Support (resources)

1,5

1.7

Operation

5

1.8

Performance evaluation

3

1.9

Improvement

1

 

Testing

1
Module 2 Best practices, tools and approaches for the development and continuous improvement of the business management system

Number of hours

1.1

Understanding the organization and its context. Auxiliary tools

3

1.2

Understanding the needs and expectations of stakeholders

1

1.3

FSMS scope and processes

0,5

1.4

Leadership in business

2

1.5

Policy and strategy

1

1.6

Functions, responsibilities, and authorities

1

1.7

Actions to treat risks and implement opportunities

2

1.8

FSMS objectives

1

1.9

Planning changes

1

1.10

Resources. Efficient use

1,5

1.11

Documentation

1

1.12

Operational planning and control over current activities

1

1.13

Internal audits

1

1.14

Management systems analysis

2

1.15

Nonconformities and corrective actions

1

1.16

Improvement

2

 

Testing

1
Detailed content of the program Module 1 Business continuity management systems (ISO 22301)

1.1

Introduction:

–   General

–  Benefits of a business continuity management system

–  ISO 22301 structure in PDCA format

1.2

General provisions of the standard:

– Framework of the standard

– Scope

– Terminology

1.3

Context of the organization:

–  Understanding the organization and its context, examples

–  Understanding the needs and expectations of interested parties, interested party expectations assessment protocol form (example)

– Determining the scope of the BCMS,  establishing the scope of the BCMS (example)

– BCMS and its processes

1.4

Leadership:

– Leadership and commitment

– Business continuity policy

–   Roles, responsibilities and authorities

1.5

 

Planning:

–  Actions to address risks and opportunities, examples

– Business continuity objectives

1.6

Support (resources):

–     Resources

–     Competence, exercise program development scheme

–     Awareness

–     Communications

–     Documented information: creating and updating, control of documented information

1.7

Operation:

– Operational planning and control

– Business impact analysis and risk assessment

– Business continuity strategies and solutions

– Business continuity plans and procedures

– Exercise program

– Evaluation of business continuity documentation and capabilities

1.8

Performance evaluation:

– Monitoring, measurement, analysis and evaluation

– Internal audit

– Management review

1.9

Improvement:

– Improvement

– Nonconformity and corrective action

– Continual improvement
Detailed content of the program Module 2 Best practices, tools and approaches for the development and continuous improvement of a business management system

1.1

Understanding the organization and its context. Auxiliary tools:

–       SWOT-analysis:  strengths, weaknesses, opportunities, threats

–       SWOT-matrix

–       PEST-analysis:

–       The PEST-analysis main stages

1.2

Understanding the needs and expectations of stakeholders:

–       Interested parties: types, categories, processing of needs and expectations

1.3

FSMS scope and processes:

–       Defining the scope

–       Process identification

–       Responsibilities and authorities

–       Actions for effectiveness and efficiency

1.4

Leadership in business:

–       Leadership in management systems

–       Leader and his qualities

1.5

 

Policy and strategy:

–       The role of FSMS Policy

–       Strategy formulation model

1.6

Functions, responsibilities, and authorities:

–       Distribution of roles, process-based approach

–       Responsibility matrix

1.7

Actions to treat risks and implement opportunities:

–       The impact of risks and opportunities on the organization’s activities

–       Management levels

–       Identifying critical points

–       Documentation

1.8

FSMS objectives:

–       Developing objectives at the strategic, tactical, and operational level

–       SMART Technology

1.9

Planning changes

1.10

Resources. Efficient use:

–       Resources needed to effectively manage the organization

–       Knowledge base

–       Competence and continuous development of personnel

–       Ensuring awareness and effective communication

1.11

Documentation and the principles of its development

1.12

Operational planning and control over current activities:

–       Operational control methods

–       Factors

–       Outsourced process

1.13

Internal audits:

–       Purpose and frequency of internal audits

1.14

Management systems analysis: suitability, adequacy, effectiveness

1.15

Nonconformities and corrective actions:

–       Root cause analysis

–       Problem Statement: The «5 Whys» Principle

1.16

Improvement:

–       The «Improvement» principle: advantages of use

–       Setting objectives

–       Education and training of personnel

–       Improvement projects analysis

–       Development and implementation of improvements