Quality Representative (AQAP 2310)
The course “Quality Representative (AQAP 2310)” is designed to train professionals responsible for ensuring compliance with the requirements of ISO 9001, AQAP 2110, and AQAP 2310, their implementation, and coordinating their fulfilment in organizations operating in the aerospace, aviation, and defence industries, particularly during the performance of defence contracts.
Participants will gain knowledge of ISO 9001 requirements as the basis of the quality management system (QMS), AQAP 2110 as a specialized standard for defence industry organizations, as well as AQAP 2310 and EN 9100 as advanced QMS requirements for aerospace, aviation, and defence suppliers. They will examine the practical application and implementation of these requirements and the development of an end-to-end chain of objective evidence of conformity. Particular attention is given to the role and responsibilities of the quality representative.
Duration
96 hours
Language
English/Ukrainian
Format
100% online
Course objective
The objective of the course is to develop the professional competencies required for the implementation, coordination, and control of ISO 9001, AQAP 2110 and AQAP 2310 requirements, as well as for ensuring the effective functioning of the QMS at enterprises in the aerospace, aviation, and defence industries.
Target audience
The course is intended for quality department professionals, heads of organizational units, and other personnel of military-industrial complex enterprises responsible for the implementation, coordination, and control of the functioning of the quality management system in accordance with ISO 9001, AQAP 2110 and AQAP 2310 requirements.
Document on completion
Upon successful completion of the course, participants are awarded a certificate conferring the qualification “Quality Representative of Quality Management Systems”, listed in the SIC international register.
Thematic plan
The course has a total duration of 96 hours and consists of 6 training modules.
Objectives
Module 1 — Role of the quality representative. SIC.MODULE.QR.AQAP2110:2016
| № | Topic | Hours |
| 1 | The practical role of the quality representative in an effective QMS | 1 |
| 2 | Authority, independence, and direct access to top management | 1 |
| 3 | Day-to-day coordination of quality activities and the quality representative’s QMS dashboard | 1 |
| 4 | Controlled product release and nonconformity management | 1 |
| 5 | Customer requests, records, risk management, and process changes | 1 |
| 6 | Internal audits, management review, and final practical workshop | 1 |
| Hours total | 6 |
Module 2 — Description of the requirements of ISO 9001:2015 “Quality management systems. Requirements”. SIC.MODULE.ISO9001:2015
| № | Topic | Hours |
| 1 | Introduction to the QMS | 3 |
| 2 | Context of the organization as a fundamental basis of the QMS | 2 |
| 3 | Leadership and Policy development in the sphere of quality | 2 |
| 4 | Risk-based planning of the QMS | 2 |
| 5 | Resources and documentation of the QMS | 2 |
| 6 | Operational activities and processes of the QMS | 4 |
| 7 | Evaluation and analysis of the effectiveness of the QMS | 1 |
| 8 | Corrective actions and improvements to the QMS | 1 |
| 9 | Testing | 1 |
| Hours total | 18 |
Module 3 — Description of the requirements of AQAP 2110:2016 “NATO quality assurance requirements for design, development and production”. SIC.MODULE.AQAP2110:2016
| № | Тopic | Hours |
| 1 | AQAP 2110 and its relation with ISO 9001 | 2 |
| 2 | Production access rules | 2.5 |
| 3 | Role of the management representative in supporting the QMS | 2.5 |
| 4 | Risk management plan with an example | 3 |
| 5 | Preparation of the Quality Plan | 4 |
| 6 | Configuration management plan, its structure and content | 3 |
| 7 | Testing | 1 |
| Hours total | 18 |
Module 4 — Description of the requirements of AQAP 2310:2017 “NATO quality assurance requirements for aviation, space and defence suppliers” (based on EN 9100). SIC.MODULE.AQAP2310:2017
| № | Topic | Hours |
| 1 | Introduction to AQAP 2310 | 1 |
| 2 | Aerospace quality discipline | 0.75 |
| 3 | Configuration management as a process | 1.5 |
| 4 | Operational risks in AQAP 2310 / EN 9100 | 1.25 |
| 5 | Critical items and key characteristics | 1 |
| 6 | Product safety | 1 |
| 7 | Special processes | 1 |
| 8 | First article inspection (FAI) | 1 |
| 9 | Foreign object damage (FOD) and production discipline | 1 |
| 10 | Production software, tooling and change management | 0.75 |
| 11 | Objective evidence in AQAP 2310 | 0.75 |
| 12 | Practical case studies, self-assessment and final test | 1 |
| Hours total | 12 |
Module 5 — Implementation of quality management system in accordance with AQAP 2110 in a military-industrial complex enterprise. SIC.MODULE.IM.AQAP2110:2016
| № | Topic | Hours |
| 1 | AQAP 2110 as a new level of the quality management system for defense manufacturing | 1 |
| 2 | AQAP 2110 implementation roadmap and the three levels of regulatory requirements: ISO 9001, AQAP 2110, and Resolution of the Cabinet of Ministers of Ukraine No. 452 | 1 |
| 3 | Compliance matrix for AQAP 2110, ISO 9001, and capability assessment criteria | 4 |
| 4 | Responsibility matrix for AQAP 2110 implementation | 1 |
| 5 | AQAP 2110 implementation plan: structure, phases, responsibilities, and implementation monitoring | 2 |
| 6 | Quality management system documentation and contract execution documents in accordance with AQAP 2110 | 2 |
| 7 | Contract quality plan: purpose, sources of requirements, development timeline, and approval process | 6 |
| 8 | Structure of the quality plan: sections, responsibilities, resources, risks, records, and control points | 1 |
| 9 | Contract requirements compliance matrix and quality plan implementation report | 1 |
| 10 | Risk-based approach to defense contract execution | 2 |
| 11 | AQAP 2110 internal audit: auditor competence, typical nonconformities, and corrective actions | 1 |
| 12 | Diagnostic audit and quality management system readiness for external AQAP conformity assessment | 1 |
| Hours total | 24 |
Module 6 — End-to-end chain of evidence for a specific order, batch, or individual product unit. SIC.MODULE.EC.AQAP2110:2016
| № | Topic | Hours |
| 1 | Logic of the end-to-end evidence chain: requirement → plan → material → operation → inspection → testing → release → delivery | 1 |
| 2 | Operational planning and control: requirements, resources, criteria, quality plan, risks, changes, and outsourced processes | 2 |
| 3 | Requirements for products and services: customer communication, contract review, flow-down of requirements, and change control | 2 |
| 4 | Design and development: inputs, stages, reviews, verification, validation, outputs, and configuration management | 2 |
| 5 | Control of external providers: evaluation, flow-down requirements, incoming inspection, traceability, and supply nonconformities | 2 |
| 6 | Production and service provision: the role of production records in the product evidence chain | 1 |
| 7 | Production control: current documentation, resources, measuring equipment, competence, special processes, and operational control | 2 |
| 8 | Identification and traceability: serial numbers, batches, product status, materials, operations, inspection, and release | 2 |
| 9 | Property of customers or external providers: identification, protection, use, and recording of property status | 1 |
| 10 | Preservation of product: storage, packaging, labeling, transportation, protection, and maintenance of conformity | 1 |
| 11 | Post-delivery activities: warranty obligations, customer complaints, service, repair, and linkage to the product dossier | 1 |
| 12 | Control of changes: impact assessment, approval, configuration management, concessions, changes to software, design and technical documentation, and implementation records | 2 |
| 13 | Release of products and services: acceptance criteria, completeness of objective evidence, closure of nonconformities, release authorization, and delivery to the customer | 2 |
| 14 | Consolidated evidence matrix and contract quality dossier: requirement → document → record → objective evidence | 1 |
| 15 | Final practical workshop: verification of the end-to-end evidence chain for a specific serial number, batch, or contract | 1 |
| 16 | Testing | 1 |
| Hours total | 24 |