Quality management system manager
(ISO 9001)
This online course allows you to gain the necessary knowledge and skills for the implementation and operation of the quality management system (QMS) based on the ISO 9001: 2015 standard.
Training participants will gain knowledge about various components of the QMS, including the following: leadership, risk management, necessary procedures, documentation, performance measurement, management review, continuous development and improvement of the QMS.
Duration
21 hours
Language
English/Ukrainian/Russian
Format
100% online
Objectives
• Understand the QMS implementation principles in accordance with the requirements of ISO 9001
• Get a complete understanding of the concepts, approaches, methods and techniques necessary for the effective and efficient management of the QMS
• Gain knowledge in the field of identifying risks and opportunities related to QMS
• Understand the linkage between the QMS and meeting the requirements of various stakeholders of the organization
• Develop the knowledge and skills necessary to advise organizations on best quality management practices
• Get familiar with all the peculiarities of the preparation and conduct of an internal audit
• Understand the operation of the QMS for compliance with ISO 9001
• Improve the ability to analyze the internal and external environment of the organization and decision-making ability in the context of the quality management system
Target audience
• Quality Assurance Directors
• Responsible for the QMS
• Project managers and consultants who wish to master the quality management system audit process
• Members of the QMS implementation team at the enterprise
• Professionals who wish to gain in-depth knowledge of the QMS
• Specialists involved in daily maintenance of the QMS processes
• Students of specialized faculties
Document on completion
Certificate of QMS manager, listed in the SIC international register
Evaluation scale
60.0-100.0
0.0-59.9
Complies
Does not comply
Thematic plan
The course program includes:
1. «Quality management system (ISO 9001)» module
The program is designed for 21 hours, including time for studying theoretical material and taking tests.
Objectives
Module 1 Quality management system (ISO 9001)
Number of hours
|
1 |
Introduction |
1,5 |
|
2 |
General provisions of the standard |
2 |
|
3 |
Context of the organization |
2 |
|
4 |
Leadership |
2 |
|
5 |
Planning |
2 |
|
6 |
Support (resources) |
1,5 |
|
7 |
Operation |
5 |
|
8 |
Performance evaluation |
3 |
|
9 |
Improvement |
1 |
|
|
Testing |
1 |
Detailed content of the program Module 1 Quality management system (ISO 9001)
|
1 |
Introduction: – Preface – QMS history – The ISO 9000 and ISO 10000 series of standards |
|
2 |
General provisions of the standard: – Structure of the standard – QMS principles – PDCA – Scope of the standard – Terminology |
|
3 |
Context of the organization: – Understanding the organization and its context, examples – Understanding the needs and expectations of interested parties, examples – Determining the scope of the QMS – QMS and its processes – Possible nonconformity |
|
4 |
Leadership: – Leadership and commitment – Quality policy, examples of theses – Roles, responsibilities and authorities – Possible nonconformity |
|
5
|
Planning: – Actions to address risks and opportunities, examples – Quality objectives – Planning of changes – Possible nonconformity |
|
6 |
Support (resources): – Resources: human resources, infrastructure, work environment, monitoring and measurement resources, knowledge base – Competence – Awareness – Communication – Documented information – Possible nonconformity |
|
7 |
Operation: – Production planning and management – Requirements for products and services: communication with the consumer, determining the requirements for products and services, analysis and changes in requirements for products and services – Design and development of products and services: design and development inputs, design and development controls, design and development outputs – Control of externally provided processes, products and services – Production and service provision: identification and traceability, customer or external vendor property, storage, post-delivery activities, change management – Release of products – Control of nonconforming outputs, products and services – Possible nonconformity |
|
8 |
Performance evaluation: – Monitoring, measurement, analysis and evaluation – Internal audit – Management review – Possible nonconformity |
|
9 |
Improvement: – Improvement – Nonconformity and corrective action – Continual improvement – Possible nonconformity |