Business management practices in accordance with the requirements of the ISO 37301 international standard
This online course will provide top management of organizations with the necessary knowledge and skills to use the full capabilities of the compliance management system (CMS), which allows them to manage their business effectively and efficiently in the long term by creating and maintaining a culture of compliance, taking into account the needs and expectations of interested parties.
The course contains an array of practical instruments, successfully applying which will allow you to achieve a highly effective compliance management system that works like a charm, continuously improve the CMS, processes, products and services, and increase competitiveness and customer loyalty.
Duration
46 hours
Language
English/Ukrainian/Russian
Format
100% online
Objectives
• Implement a culture of compliance as a foundation and opportunity for a sustainable and successful organization
• Successfully implement a systematic approach to the business processes of the enterprise
• Apply effective business planning tools
• Accurately identify processes, determine their performance, and manage them effectively and efficiently
• Effectively allocate responsibilities and authorities
• Correctly formulate the policy and strategy of your business
• Develop risk-based thinking
• Develop goals at the strategic, tactical and operational level
• Build a team as one of like-minded people, determine and maintain the competence of each employee, create a motivation system at your company
• Conduct regular reviews of your management system
• Get the maximum benefits of the implementation of the “improvement” principle
Target audience
• Successful managers and leaders who wish to achieve maximum results
• Managers of all levels – to develop their own leadership and managerial abilities, as well as to develop their own team and business
• Specialists who plan to take up managerial posts – to gain self-confidence and a deep understanding of the specifics of future work
• Responsible for the CMS
Document on completion
Top manager qualification certificate, specialization “Business management practices in accordance with the requirements of the ISO 37301:2021 international standard “, listed in the SIC international register
Evaluation scale
60.0-100.0
0.0-59.9
Complies
Does not comply
Thematic plan
The course program includes 2 modules.
The program is designed for 46 hours, including time for studying theoretical material and taking tests.
After the completion of each module, the listener is being tested.
Objectives
Module 1 The practice of implementing and maintaining the CMS (ISO 37301:2021)
Number of hours
|
1.1 |
Introduction. Framework of the standard |
1,5 |
|
1.2 |
Context of the organization |
2,5 |
|
1.3 |
Leadership |
2,5 |
|
1.4 |
Planning |
2,5 |
|
1.5 |
Support |
3 |
|
1.6 |
Operation |
3,5 |
|
1.7 |
Performance evaluation |
2,5 |
|
1.8 |
Improvement |
1 |
|
1.9 |
Examples of documents |
4 |
|
|
Testing |
1 |
Module 2 Tools and approaches for the development and continuous improvement of the business management system
Number of hours
|
2.1 |
Understanding the organization and its context. Auxiliary tools |
2 |
|
2.2 |
Understanding the needs and expectations of interested parties |
1 |
|
2.3 |
MS scope and processes |
0,5 |
|
2.4 |
Leadership in business |
2 |
|
2.5 |
Policy and strategy |
1 |
|
2.6 |
Roles, responsibilities and authorities |
1 |
|
2.7 |
Actions to address risks and opportunities |
2 |
|
2.8 |
MS objectives |
1 |
|
2.9 |
Planning changes |
1 |
|
2.10 |
Resources. Efficient use |
1,5 |
|
2.11 |
Documented information |
1 |
|
2.12 |
Operational planning and control over current activities |
1 |
|
2.13 |
Internal audits |
1 |
|
2.14 |
Management system review |
2 |
|
2.15 |
Nonconformity and corrective action |
1 |
|
2.16 |
Improvement |
2 |
|
|
Testing |
1 |
Detailed content of the program Module 1 The practice of implementing and maintaining the CMS (ISO 37301:2021)
| 1.1 |
Introduction. Framework of the standard – Scope – Terms and definitions |
| 1.2 |
Context of the organization – Understanding the organization and its context – Understanding the expectations and needs of interested parties – Determining the scope – Compliance management system – Compliance obligations – Compliance risk assessment |
| 1.3 |
Leadership – Leadership and commitment: · Governing body and top management · Compliance culture and compliance governance – Compliance policy – Roles, responsibilities and authorities: governing body, top management, compliance function, management, personnel |
| 1.4 |
Planning – Actions to address risks and opportunities – Compliance objectives and planning to achieve them – Planning changes |
| 1.5 |
Support – Resources – Competence: hiring, training – Awareness – Communication – Documented information |
| 1.6 |
Operation – Operational planning and control – Establishing controls and procedures – Raising concerns – Investigation processes |
| 1.7 |
Performance evaluation – Monitoring, measurement, analysis and evaluation · Sources of feedback on compliance performance · Development of indicators · Compliance reporting and record-keeping – Internal audit – Management review |
| 1.8 |
Improvement – Continual improvement – Nonconformity and corrective action |
Detailed content of the program Module 2 Tools and approaches for the development and continuous improvement of a business management system
| 1.1 |
Understanding the organization and its context. Auxiliary tools: – SWOT-analysis: strengths, weaknesses, opportunities, threats – SWOT-matrix – PEST-analysis: – The PEST-analysis main stages |
| 1.2 |
Understanding the needs and expectations of stakeholders: – Interested parties: types, categories, processing of needs and expectations |
| 1.3 |
FSMS scope and processes: – Defining the scope – Process identification – Responsibilities and authorities – Actions for effectiveness and efficiency |
| 1.4 |
Leadership in business: – Leadership in management systems – Leader and his qualities |
|
1.5
|
Policy and strategy: – The role of FSMS Policy – Strategy formulation model |
| 1.6 |
Functions, responsibilities, and authorities: – Distribution of roles, process-based approach – Responsibility matrix |
| 1.7 |
Actions to treat risks and implement opportunities: – The impact of risks and opportunities on the organization’s activities – Management levels – Identifying critical points – Documentation |
| 1.8 |
FSMS objectives: – Developing objectives at the strategic, tactical, and operational level – SMART Technology |
| 1.9 | Planning changes |
| 1.10 |
Resources. Efficient use: – Resources needed to effectively manage the organization – Knowledge base – Competence and continuous development of personnel – Ensuring awareness and effective communication |
| 1.11 | Documentation and the principles of its development |
| 1.12 |
Operational planning and control over current activities: – Operational control methods – Factors – Outsourced process |
| 1.13 |
Internal audits: – Purpose and frequency of internal audits |
| 1.14 | Management systems analysis: suitability, adequacy, effectiveness |
| 1.15 |
Nonconformities and corrective actions: – Root cause analysis – Problem Statement: The «5 Whys» Principle |
| 1.16 |
Improvement: – The «Improvement» principle: advantages of use – Setting objectives – Education and training of personnel – Improvement projects analysis – Development and implementation of improvements |