Manager of Quality Management System (ISO 9001)

The course “Manager of Quality Management System (ISO 9001)” is designed to prepare professionals responsible for the practical application of ISO 9001 requirements and for ensuring the effective operation of an implemented quality management system (QMS).

Participants will gain knowledge of the key components of a QMS, the application of the process approach and risk-based thinking, documented information management, monitoring and evaluation of process performance, nonconformity management, implementation of corrective actions, and continual improvement. Particular attention is given to the practical application of ISO 9001 requirements.

The course includes presentations, practical examples, case studies, self-assessment questions, and a list of documents required by a QMS manager to ensure the effective functioning of the management system. It will help participants assess the completeness of their organization’s documentation and identify documents that need to be developed, updated, or revised.

Course program

Duration

25 hours

Language

English/Ukrainian

Format

100% online

Objectives

The objective of the course is to develop the professional competencies required to ensure the effective operation of a QMS in accordance with ISO 9001 requirements, maintain its conformity with the standard and applicable requirements, improve process performance, enhance customer satisfaction, and support the continual improvement of the organization.

Target audience

The course is intended for QMS managers, quality professionals, internal auditors, heads of departments, and employees responsible for maintaining, operating, and continually improving the QMS.

Document on completion

Upon successful completion of the course, participants are awarded a certificate conferring the qualification “Manager of Quality Management System”, listed in the international SIC register.

Thematic plan

The course has a total duration of 25 hours and consists of 2 training modules.

Objectives

Module 1 0 Description of the requirements of ISO 9001:2015 “Quality management systems. Requirements”. SIC.MODULE.ISO9001:2015
№ Topic Hours
1 Introduction to the QMS 3
2 Context of the organization as a fundamental basis of the QMS 2
3 Leadership and Policy development in the sphere of quality 2
4 Risk-based planning of the QMS 2
5 Resources and documentation of the QMS 2
6 Operational activities and processes of the QMS 4
7 Evaluation and analysis of the effectiveness of the QMS 1
8 Corrective actions and improvements to the QMS 1
9 Testing 1
  Hours total 18
Module 2 - Practical operation of the quality management system. SIC.MODULE.M.ISO9001:2015
№ Topic Hours
1 Cycle PDCA, roles and responsibilities 1
2 Management of processes, customer requirements, and interested parties 1
3 Quality objectives, risks, and opportunities 1
4 Product (service) life cycle, design and development, and change management 0,5
5 Supplier management, nonconformities, and corrective actions 1
6 Monitoring, performance indicators, internal audit, and management review 1
7 Practical toolkit for the manager of QMS 0,5
8 Case studies and self-assessment 1
  Hours total 7