Internal auditor of management systems for educational organizations taking into account ISO 21001 requirements
This online course provides the necessary knowledge and skills for conducting an internal audit of an educational organizations management system (EOMS), based on the ISO 21001:2018 and ISO 19011:2018 standards.
Participants will gain in-depth knowledge of the specific components of an EOMS according to ISO 21001:2018, including: principles for educational organizations, focus on learners and other relevant interested parties, leadership, management of risks and opportunities, competence requirements for personnel, educational resources, design and delivery of educational services, evaluation of learning outcomes, feedback and monitoring of learner satisfaction, management review, and continual improvement. The course also thoroughly covers the tasks and roles of internal auditors in the process of planning and conducting audits, preparing reports, and planning and monitoring actions based on audit results. Special attention is paid to auditing the EOMS’s compliance with learner needs and ensuring the effectiveness of the educational process.
To facilitate better understanding, all course slides are narrated. Real-world case studies from the educational sector will help participants apply theory to practice more effectively. The learning material is divided into modules, making the learning process even more efficient.
This course is an essential step for those who aspire to become a highly qualified internal EOMS auditor and make a significant contribution to ensuring the quality and continuous improvement of educational services within their organization.
Duration
36 hours
Language
English/Ukrainian
Format
100% online
Course objective
The goal of the course “Internal Auditor of Educational Organizations Management System (ISO 21001, ISO 19011)” is to provide participants with the knowledge and skills necessary for conducting internal audits of educational organizations’ management systems. The course covers audit principles and methods, including planning, conducting, reporting, and monitoring actions based on audit results, with a special emphasis on the specifics of the educational sector.
Participants will learn to:
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Understand the purpose and requirements of ISO 21001:2018 from an internal audit perspective, as well as its application in educational institutions.
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Utilize a risk- and opportunities-based approach and a process approach during internal audits, taking into account the specifics of the educational process.
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Apply the requirements of ISO 19011:2018 to ensure the competence, consistency, and impartiality of internal auditors within the context of educational organizations.
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Conduct effective internal audits that add value to the educational organization, contributing to the continuous improvement of educational service quality and learner satisfaction
Target audience
The target audience for the “Internal Auditor of Educational Organizations Management System ISO 21001” course includes:
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Heads of Educational Organizations: Individuals responsible for strategic management and decision-making regarding the implementation and operation of an educational organizations management system.
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Quality and Educational Process Specialists: Employees directly involved in the development, implementation, maintenance, and improvement of the quality management system for educational services.
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Mid-level Managers: Individuals who coordinate departmental work (faculties, departments, training centers) and ensure educational processes comply with ISO 21001 requirements.
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Lecturers and Other Pedagogical Staff: Employees who wish to understand and apply ISO 21001 principles to enhance the quality of teaching and educational services.
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Personnel Involved in Certification Processes: Employees who participate in preparing for certification and surveillance audits of an educational organizations management system.
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Consultants: Specialists providing consulting services to educational organizations on the implementation and maintenance of ISO 21001.
Document on completion
Certificate of internal auditor of the management system of educational organizations, entered in the International SIC Register
Thematic plan
The course program includes 2 modules:
1 Management systems for educational organizations ISO 21001:2018.
2 Internal audit ISO 19011.
The program is designed for 36 hours, including time for studying theoretical material and taking tests.
Objectives
Course program: Internal auditor of management systems for educational organizations taking into account ISO 21001 requirements
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|
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HOURS |
|
І module |
Management systems for educational organizations ISO 21001:2018 |
18 |
|
1 |
Introduction to the MSEO |
3 |
|
2 |
Context of the organization as a fundamental basis of the MSEO |
2 |
|
3 |
Leadership and Policy development in the sphere of educational organizations |
2 |
|
4 |
Risk-based planning of the MSEO |
2 |
|
5 |
Resources and documentation of the MSEO |
2 |
|
6 |
Operational activities and processes of the MSEO |
4 |
|
7 |
Evaluation and analysis of the effectiveness of the MSEO |
1 |
|
8 |
Corrective actions and improvements to the MSEO |
1 |
|
|
Testing |
1 |
|
ІІ module |
Internal audit ISO 19011 |
18 |
|
1 |
Audit classification and objectives |
3 |
|
2 |
Audit terminology and principles |
4 |
|
3 |
Audit program management |
3 |
|
4 |
Audit conducting and reporting |
4 |
|
5 |
Competence and personal qualities of the auditor |
2 |
|
|
Test |
1 |
|
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Case-reviews |
1 |
|
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Hours total |
36 |