Practices for supporting and improving quality management systems in accordance with the requirements of ISO 9001

This online course will provide the top management of organizations with the necessary knowledge and skills to use all the capabilities of a quality management system to effectively and efficiently manage their business.

The course contains an array of practical instruments, successfully applying which will allow you to achieve a highly effective management system that works like a charm.

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Duration

45 hours

Language

English/Ukrainian/Russian

Format

100% online

Objectives

  •  Successfully implement a systematic approach to business management
  • Apply effective business planning tools
  • Accurately identify processes, measure their performance, and manage them effectively and efficiently
  • Effectively allocate responsibilities and authorities
  • Correctly formulate the policy and strategy of your business
  • Develop risk-based thinking
  • Develop objectives at the strategic, tactical and operational level
  • Build a stable team, determine and maintain the competence of each employee, build a motivation system at your company
  • Regularly review your management system
  • Get the maximum benefit from the implementation of the «Improvement» principle

Target audience

  • Successful managers and leaders who wish to achieve maximum results
  • Managers of all levels – to develop their own leadership and managerial abilities, as well as to develop their own team and business
  • Specialists who plan to take up managerial posts – to gain self-confidence and deep understanding of the specifics of future work

Document on completion

Top manager qualification certificate, specialization «Practices for supporting and improving quality management systems in accordance with the requirements of ISO 9001», listed in the SIC International Register

Evaluation scale

60.0-100.0 

0.0-59.9

Complies

Does not comply

Thematic plan

The course program includes two modules.

The program is designed for 45 hours, including time for studying theoretical material and taking tests.

Objectives

Module 1 The practice of implementing, maintaining and improving the quality management system in accordance with the requirements of ISO 9001:2015

Number of hours

 1

Foreword

1,5

 2

General provisions of the standard

2

 3

Context of the organization

2

 4

Leadership

2

 5

Planning

2

 6

Support (resources)

1,5

 7

Operation

5

 8

Performance evaluation

2.5

 9

Improvement

1

 

Testing

1

 

Module 2 Best practices, tools and approaches for the development and continuous improvement of the business management system

Number of hours

1.1

Understanding the organization and its context. Auxiliary tools

3

1.2

Understanding the needs and expectations of stakeholders

1

1.3

FSMS scope and processes

0,5

1.4

Leadership in business

2

1.5

Policy and strategy

1

1.6

Functions, responsibilities, and authorities

1

1.7

Actions to treat risks and implement opportunities

2

1.8

FSMS objectives

1

1.9

Planning changes

1

1.10

Resources. Efficient use

1,5

1.11

Documentation

1

1.12

Operational planning and control over current activities

1

1.13

Internal audits

1

1.14

Management systems analysis

2

1.15

Nonconformities and corrective actions

1

1.16

Improvement

2

 

Testing

1
Detailed content of the program Module 1 The practice of implementing, maintaining and improving the quality management system in accordance with the requirements of ISO 9001:2015

 1

Foreword:

– Introduction

– QMS history

– The ISO 9000 and ISO 10000 series of standards

 2

General provisions of the standard:

– Structure of the standard

– QMS principles

– PDCA

– Scope of the standard

– Terms and definitions

 3

Context of the organization:

– Understanding the organization and its context, examples

– Understanding the needs and expectations of interested parties, examples

– Determining the scope of the QMS

– QMS and its processes

– Possible nonconformities

 4

Leadership:

– Leadership and commitment

– Quality policy, examples of theses

– Roles, responsibilities and authorities

– Possible nonconformities

 5

 

Planning:

– Actions to address risks and opportunities, examples

– Quality objectives

– Planning changes

– Possible nonconformities

 6

Support:

– Resources: people, infrastructure, environment for the operation of processes, monitoring and measurement resources, organizational knowledge

– Competence

– Awareness

– Communication

– Documented information

 7

Operation:

– Operational planning and control

– Requirements for products and services: customer communication, determining the requirements for products and services, review of the requirements for products and services, changes to requirements for products and services

– Design and development of products and services: design and development inputs, design and development controls, design and development outputs

– Control of externally provided processes, products and services

– Production and service provision: identification and traceability, property belonging to customers or external providers, preservation, post-delivery activities, control of changes

– Release of products and services

– Control of nonconforming outputs

– Possible nonconformities

 8

Performance evaluation:

– Monitoring, measurement, analysis and evaluation

– Internal audit

– Management review

– Possible nonconformities

 9

Improvement:

– General

– Nonconformity and corrective action

– Continual improvement

– Possible nonconformities

 

Detailed content of the program Module 2 Best practices, tools and approaches for the development and continuous improvement of a business management system

1.1

Understanding the organization and its context. Auxiliary tools:

–       SWOT-analysis:  strengths, weaknesses, opportunities, threats

–       SWOT-matrix

–       PEST-analysis:

–       The PEST-analysis main stages

1.2

Understanding the needs and expectations of stakeholders:

–       Interested parties: types, categories, processing of needs and expectations

1.3

FSMS scope and processes:

–       Defining the scope

–       Process identification

–       Responsibilities and authorities

–       Actions for effectiveness and efficiency

1.4

Leadership in business:

–       Leadership in management systems

–       Leader and his qualities

1.5

 

Policy and strategy:

–       The role of FSMS Policy

–       Strategy formulation model

1.6

Functions, responsibilities, and authorities:

–       Distribution of roles, process-based approach

–       Responsibility matrix

1.7

Actions to treat risks and implement opportunities:

–       The impact of risks and opportunities on the organization’s activities

–       Management levels

–       Identifying critical points

–       Documentation

1.8

FSMS objectives:

–       Developing objectives at the strategic, tactical, and operational level

–       SMART Technology

1.9

Planning changes

1.10

Resources. Efficient use:

–       Resources needed to effectively manage the organization

–       Knowledge base

–       Competence and continuous development of personnel

–       Ensuring awareness and effective communication

1.11

Documentation and the principles of its development

1.12

Operational planning and control over current activities:

–       Operational control methods

–       Factors

–       Outsourced process

1.13

Internal audits:

–       Purpose and frequency of internal audits

1.14

Management systems analysis: suitability, adequacy, effectiveness

1.15

Nonconformities and corrective actions:

–       Root cause analysis

–       Problem Statement: The «5 Whys» Principle

1.16

Improvement:

–       The «Improvement» principle: advantages of use

–       Setting objectives

–       Education and training of personnel

–       Improvement projects analysis

–       Development and implementation of improvements